Widerrufsrecht

Returns

To exercise your right of withdrawal, please notify us by email at info@wittliving.com with a clear statement of your decision to withdraw from the purchase. You may use the return form, but this is not mandatory.

You always have a 30-day right of withdrawal when shopping at Witt Living. The withdrawal period runs from the day you receive your item.

Please note that you are responsible for the return shipping costs. Once you have completed the return form, we will send you a PDF with the return address and instructions on how to return the item to us.

You must return your order to us without undue delay and no later than 30 days after you have informed us that you wish to cancel your purchase.

A full refund will only be issued if:

• The item is returned in its original condition and without any loss of value*

• The item is returned in its original packaging

*An item is considered to have lost value if it has been used in a way other than what was necessary to determine its nature, characteristics, or function.

If the item is assessed to be diminished in value, you may only receive a partial refund. The refunded amount depends on the item’s commercial value. For returns of used items, Witt Denmark A/S reserves the right to claim compensation for the loss in value, determined by Witt Denmark A/S based on the resale value. A usage fee may amount to 0-99% of the item’s original sales price.

You cannot exercise the right of withdrawal by refusing delivery of the package or by failing to collect the item without clearly notifying us at the same time. This will result in a handling fee corresponding to the actual costs associated with delivery.

If you choose to exercise the right of withdrawal, place the return label you receive by email on the original packaging and send the item back.

We recommend keeping the original packaging until you have decided whether to keep your purchase. Missing packaging will reduce the item’s resale value. If an item is returned damaged due to poor packaging, Witt Denmark A/S assumes no responsibility for refunding the item’s value. Please ensure that the packaging is securely closed and protected during transport to avoid loss or damage.

It is not a requirement, but processing is faster if sufficient information is included in the package - preferably your order number (from the return form).

We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs if you chose a delivery method other than the cheapest standard delivery option we offer), no later than 10 business days from the day we receive your notice that you wish to cancel the agreement.

Refunds will be made using the same payment method you used for the purchase.

If you have any further questions regarding returns, please contact us at: +45 70 25 23 23

Please note: We do not accept packages sent cash on delivery or without home delivery.

Return address:
Witt Denmark A/S
Gødstrupvej 50
7400 Herning
Denmark

CVR: 20981075